Patient Financial Experience

Kerri Grizer is a senior product manager at Optum360, and the product owner for the Intelligent EDI solution portfolio (the Optum® commercial clearinghouse). She has been with Optum since October 2016.

Grizer has worked in health care IT for 20 years, in product, implementation and operations roles, and works to build relationships that foster critical thinking and innovative solutioning. She has worked for NextGen Healthcare, AllScripts, Verisk Analytics and Centene.

She has a BS degree in health policy and administration from Penn State University, and lives in Cary, NC, with her husband Jeff, and their two teenage children.

Billy Parrish has 14 years of health care information technology experience. He is responsible for the way Optum approaches EDI functions, promoting adoption and enhancement of these communication standards via new and creative methods that enable and provide value to clients.

He graduated with a Bachelor of Science in commerce and business administration from the University of Alabama.

Eileen Russo is the practice leader of Revenue Cycle Management within Optum Advisory Services. Her team provides custom support across the revenue cycle to advance patient access, prevent denials, improve documentation, increase collections and redesign processes.

Russo previously oversaw the Executive Advisory team at the Advisory Board guiding leading health care organizations in identifying and implementing strategic priorities through the application of the Advisory Board's research and expertise.

Prior to joining the Advisory Board, Russo served as a consultant in individual and organizational development. She specialized in assisting groups through reorganizations with executive coaching and custom team building and training programs.

Samantha Wyld leads Optum Advisory Services revenue cycle consulting engagements with hospitals and health systems to improve overall revenue cycle performance and helps leaders strategically plan and prioritize to identify areas for improvement and optimization.

Wyld has worked in many engagement terrains: centralizing revenue cycle operations, improving point of service collections, optimizing patient access performance and inpatient clinical documentation, and maximizing patient financial services performance.

She has worked with a client base of more than 100 organizations consisting of multi-hospital health systems, academic medical centers, large medical groups, and community hospitals.