Smartsourcing, not outsourcing
We help physician groups achieve unparalleled performance, predictable revenue growth and cost savings. With more than 30 years of experience, we manage your revenue cycle and patient engagement strategies. This frees you to focus on patient care and physician productivity.
Revenue cycle transformation - our approach focuses on creating low- to no-touch revenue cycle processes, leveraging analytics to uncover root cause issues, and inserting our ambulatory experts to apply consistency and discipline across operations.
Patient engagement solutions - more than just a call center, our proven practices and technology turn every patient interaction into an opportunity to increase revenue, cut costs, grow patient satisfaction and improve physician group performance.
Low-to-no-touch RCM processes
Strategically applied AI removes manual tasks and costs
Smart patient engagement
Attract, acquire, retain with seamless outreach
Predictive and
prescriptive analytics
Identify systemic errors and areas of performance opportunity
E-book
Promoting growth in physician groups
Some groups are thriving under today’s market pressures by engaging expert partners that immediately innovate, enhance and scale revenue cycle operations for more predictable growth and outcomes. This e-book offers strategies that your group can implement today.
Video
Helping physician groups solve for total patient engagement
Optum drives patient access efficiency and financial improvement at every step of the patient journey, from scheduling and care navigation to payment resolution. Learn how to turn every patient interaction into an opportunity for improved care access and quality.
VISUAL Title Frame:
Optum Patient Engagement Solutions
Improving patient access and your bottom line
VISUAL: $200 average
Cost for each open, unused appointment time.
*Source: Healthcare Innovation
VO: Delivering streamlined patient access can be costly and challenging, many practices struggle with booking timely appointments, reducing no-shows and adopting consumer friendly technology.
VISUAL: Booking timely appointments
Reducing no-shows
Adopting consumer-friendly technology
VO: Optum drives patient access transformation and financial improvement through contact center efficiency, revenue cycle optimization, and population health performance.
VISUAL: Contact Center Efficiency
Revenue Cycle Optimization
Population Health Performance
VO: More than just a call center, our proven practices and technology turn every interaction into an opportunity to increase revenue by 15%-20%, cut cost by 10%-15%, grow patient satisfaction and improve medical group performance.
VISUAL: Increase revenue 15% -20%
(achieve via physician utilization and appointment efficiency) – small text on screen only
Cut costs by 10% -15%
(achieve via telephonic to digital transition) – small text on screen only
Grow patient satisfaction
(achieve via self-service tools and symptom education) – small text on screen only
Improve medical group performance
(achieve via RCM optimization and physician protocols) – small text on screen only
*Outcomes based on long term strategic partnerships with performance incentives.
VO: Optum Patient Engagement Solutions provides unparalleled support when and where it is needed.
VO: Digitally connecting patients when it’s convenient for them and lowering call volume and
operating expenses through technology optimization…
VISUAL: Technology Optimization (Header)
Self-scheduling
Electronic appointment reminders
Mobile payments
Price estimation via portal
VO: Improving medical group productivity and revenue cycle efficiency by maximizing appointment capacity and preventing denials…
VISUAL: Productivity and Revenue Cycle Efficiency (HEADER)
Centralized scheduling rules
Physician protocol scripting
Self-pay collections
Eligibility and authorizations
VO:
Elevating care quality and increasing revenue through appropriate clinical navigation and analytics
-based care gap outreach.
VISUAL: Care Quality and Revenue (HEADER)
Annual wellness visit reminders
Chronic care appointment outreach
Data driven care gap analysis
Clinical nurse support
VO: Our partners are seeing results with meaningful economic impact
15% increase in revenue (VISUAL on screen only, in small text – “appointment no show reduction and increase in wellness visits)
80% of patient responsibility collected at point of service (VISUAL on screen only, in small text – “process improvement protocols)
12% reduction in overhead (VISUAL on screen only in small text – “reduced staff expense and technology optimization”)
*WESTMED Medical Group resultsVO: Reimagining the patient experience can be an intimidating prospect, but you don’t have to do it alone. Partnering with Optum transforms a call center from an operating expense to a revenue generating asset.
Visit Optum360.com or call 1-866-223-4730 to schedule a complimentary assessment.
Patient Engagement Solutions
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