Secondary Claims Service

Outsource labor-intensive secondary claims collections

Optum™ Secondary Claims Service is a comprehensive secondary claims management solution that helps you close the write-off black hole and collect dollars you normally would not collect — all while eliminating current claims management costs. This service provides tools that enable you to manage your primary claims while we manage secondary claim processing and follow-up for you.

We can increase your collection rate for secondary claims to more than 90 percent of the collectable dollars — increasing cash flow and reducing write-offs.

Improve billing and collection processes

Optum Secondary Claims Service combines the power of the Optum MedicareRT® Claims System and Claims Administrator solutions with our personalized services to help hospitals manage the process of billing claims and collecting secondary claim payments quickly and efficiently.

Focus on high-dollar claims

By partnering with a single vendor from primary claims submission through the secondary claims-to-zero balance, you can focus your own high-dollar labor on high-dollar claims while we use the combined power of our systems and services to collect high-volume, low-dollar secondary claims.

Key benefits:

  • Improve your success rate for both primary and secondary billing
  • Boost secondary claims collection
  • Grow cash flow and reduce write-offs
  • Increase billing staff efficiency by enabling them to focus on primary, high-dollar claims
  • Enhance quality of claim filing

We’re ready to put our platform to work for you. Let’s start the conversation.
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For information about an Optum360 solution for your business please complete the form below. To speak with us sooner call 1-866-223-4730 or email

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