Secondary Claims Service

Outsource labor-intensive secondary claims collections

Optum™ Secondary Claims Service is a comprehensive secondary claims management solution that helps you close the write-off black hole and collect dollars you normally would not collect — all while eliminating current claims management costs. This service provides tools that enable you to manage your primary claims while we manage secondary claim processing and follow-up for you.

We can increase your collection rate for secondary claims to more than 90 percent of the collectable dollars — increasing cash flow and reducing write-offs.

Improve billing and collection processes

Optum Secondary Claims Service combines the power of the Optum MedicareRT® Claims System and Claims Administrator solutions with our personalized services to help hospitals manage the process of billing claims and collecting secondary claim payments quickly and efficiently.

Focus on high-dollar claims

By partnering with a single vendor from primary claims submission through the secondary claims-to-zero balance, you can focus your own high-dollar labor on high-dollar claims while we use the combined power of our systems and services to collect high-volume, low-dollar secondary claims.

Key benefits:

  • Improve your success rate for both primary and secondary billing
  • Boost secondary claims collection
  • Grow cash flow and reduce write-offs
  • Increase billing staff efficiency by enabling them to focus on primary, high-dollar claims
  • Enhance quality of claim filing

We’re ready to put our platform to work for you. Let’s start the conversation.
Contact Us

For information about an Optum360 solution for your business please complete the form below. To speak with us sooner call 1-866-223-4730 or email Optum360@optum.com.

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An Optum professional will contact you shortly. To speak with us sooner call 1-866-223-4730 or email Optum360@optum.com.